Help & support
Guides and answers for 389 Tickets
Quick start
- Browse events, football matches and bus trips, and create your account to buy tickets.
- After checkout, open your tickets in My Tickets. Show the QR code at the door, the stadium gate or when you board.
- Selling tickets? Apply as an organiser, club or bus operator, add your listing, and submit it for review.
Frequently asked questions
Where are my tickets after I purchase?
Sign in and open My Tickets in your dashboard to view and download your tickets with QR codes for check-in.
How can I pay?
Checkout offers Airtel Money, TNM Mpamba, National Bank of Malawi, CDH Investment Bank, FDH Bank, First Capital Bank, NBS Bank, Centenary Bank. You see the full price, fees included, before you pay, and tickets are priced in MWK.
How are tickets checked at the entrance?
Every ticket has a QR code. Staff scan it at the door, the stadium gate or when you board. A ticket is accepted once, and one that has already been admitted is refused, so keep your QR code to yourself.
Can I buy tickets on WhatsApp?
Where a listing shows a Buy on WhatsApp button, you can chat to pick your tickets, pay with the link sent to you and get your tickets in WhatsApp. Otherwise, buy on the website and find your tickets in My Tickets.
Can I get a refund?
All ticket sales are final and non-refundable. Buyers may not cancel, return, or exchange tickets unless explicitly stated otherwise in the listing or required by applicable law. Refunds are the responsibility of the Event Partner who runs the event, match or trip (the organiser, club, bus operator or travel agency), not 389 Tickets. Refund requests must be directed to them. 389 Tickets may help with communication but has no obligation to process, approve, or deny refunds. See our Refund Policy for details.
Is 389 Tickets the organiser, club or bus company?
389 Tickets operates solely as an online ticket sales and resale platform. We are not an event organiser, promoter, venue operator, producer, football club, bus operator or travel agency.
How do I start selling tickets?
Go to Sell tickets, choose whether you sell events, football matches or bus travel, and apply. Once approved, add your listing and its tickets, stands or fare, and submit it for review before it goes live.
What currency are tickets sold in?
389 Tickets uses MWK (Malawi Kwacha) for online ticket sales and payouts unless otherwise agreed in writing.
Can I choose my seat?
On bus trips, yes: pick your seats on the bus map and add a name and phone number for each passenger. For football matches you choose a stand, and seating inside the stand is unreserved.
Still need help? Reach our team.
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